Flight cancellation by BB
All flights are dependent on suitable weather conditions therefore BB can not guarantee that the flight date booked will be suitable for a flight.
In the event of a cancellation the flight will be re-scheduled to your convenience within the terms of booking arrangement.
BB reserve the right to cancel, delay, or change the location of the launch site at short notice.
BB shall not be held liable for any consequential loss or inconvenience caused.
Flight cancellation by Passengers
Please endeveavour to advise BB of flight cancellation as soon as possible but not less than 24 hours
Less than 24 hours notice without acceptable excuse will be treated as a ´no show´ case as discussed under the heading Pre Flight Procedures. Staff will however endeavour to fill the flight with standby passengers to revalidate your ticket.
Pre Flight Procedures
It is the passengers responsibility to ensure they have received booking confirmation details of the flight; please notify the BB immediately and prior to your flight date if you do not have this information.
The passenger must contact the weather line the evening prior to the flight at the allocated time and date to receive final confirmation and latest instructions.
Please arrive on time as ballooning is limited to early morning slots. In Portugal during the summer it is vital that we land before the thermic acivity starts. Should you be delayed then advise your pilot as soon as possible.
A no show or late arrival will invalidate your ticket.
Fit to fly
We are not qualified to express an opinion confirming you are fit to fly and you must insure that you are fit to fly.
Balloon flights require you standing and being able to walk out of a field. We will however endeavour to assist should this be required.
We do have a wheelchair basket in Portugal and are able to accommodate handicaps and special needs. Please contact BB for these additional services.
You must not fly if you are suffering from any serious medical condition or have recently undergone surgery unless you have a certificate of fitness to fly from your doctor.
You must not fly if you are pregnant or under the influence of alcohol or drugs.
For operational purposes there will a surcharge for passengers whose weight exceeds 114kg, if you think this may be the case please call us.
Flight Safety
No passenger shall drink, be drunk, throw articles overboard or behave in a disorderely manner.
The pilot may refuse carriage to any person whom he believes under the influence of alcohol or to be a risk or liability to the crew or other passengers.
All flights are at the sole discretion of the pilot in command as safety (technical and meteorological) is of paramount importance.
BB will not be liable for the loss or damage of clothing personal effects such as cameras, videos etc… and are carried entirely at the owners risk and by permission of the pilot.
Flight Time
We try to be airborne for approximately one hour but as the flight is subject to weather conditions and the availability of landing space, the flight time will be subjected to the discretion of the pilot.
Ticket Policy and Refunds
Flight tickets and vouchers are valid for one year from date of purchase.
Flight tickets are refundable to the buyer, but non refundable when both parties contractual obligations have been honoured.
Passengers may transfer or sell their flight tickets to a third party subject to the approval of BB.
Please insure that validity is honourably advised when selling or passing your ticket on.
For an additional 1 Year extension there will be a charge €50
A no show or late arrival will invalidate and cancel your ticket.
For pregnancy or medical extension there will be no charge subject to the approval of BB and presentation of medical certificate.
Insurance
BB have a €1.875.000 passenger insurance and third party liability cover.
Terms and conditions approved by BABO (British Association of Balloon Operators)
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