All flights are dependent on suitable weather conditions therefore BB can not guarantee that the flight date booked will be suitable for a flight.
In the event of a cancellation the flight will be re-scheduled to your convenience within the terms of booking
arrangement.
BB reserve the right to cancel, delay, or change the location of the launch site at short notice.
BB shall not be held liable for any consequential loss or inconvenience caused.
Please endeveavour to advise BB of flight cancellation as soon as possible but not less than 24 hours
Less than 24 hours notice without acceptable excuse will be treated as a ´no show´ case as discussed under the
heading Pre Flight Procedures.
Staff will however endeavour to fill the flight with standby passengers to
revalidate your ticket.
It is the passengers responsibility to ensure they have received booking confirmation details of the flight;
please notify the BB immediately and prior to your flight date if you do not have this information.
The passenger must contact the weather line the evening prior to the flight at the allocated time and date to
receive final confirmation and latest instructions.
Please arrive on time as ballooning is limited to early morning slots. In Portugal during the summer it is vital that we land before the thermic acivity starts. Should you be delayed then advise your pilot as soon as
possible.
A no show or late arrival will invalidate your ticket.
We are not qualified to express an opinion confirming you are fit to fly and you must insure that you are fit to
fly.
Balloon flights require you standing and being able to walk out of a field. We will however endeavour to assist should this be required.
We do have a wheelchair basket in Portugal and are able to accommodate handicaps and special needs. Please
contact BB for these additional services.
You must not fly if you are suffering from any serious medical condition or have recently undergone surgery
unless you have a certificate of fitness to fly from your doctor.
You must not fly if you are pregnant or under the influence of alcohol or drugs.
No passenger shall drink, be drunk, throw articles overboard or behave in a disorderely manner.
The pilot may refuse carriage to any person whom he believes under the influence of alcohol or to be a risk or
liability to the crew or other passengers.
All flights are at the sole discretion of the pilot in command as safety (technical and meteorological) is of
paramount importance.
BB will not be liable for the loss or damage of clothing personal effects such as cameras, videos etc… and are
carried entirely at the owners risk and by permission of the pilot.
We try to be airborne for approximately one hour but as the flight is subject to weather conditions and the
availability of landing space, the flight time will be subjected to the discretion of the pilot.
Flight tickets and vouchers are valid for one year from date of purchase.
Flight tickets are refundable to the buyer, but non refundable when both parties contractual obligations have
been honoured.
Passengers may transfer or sell their flight tickets to a third party subject to the approval of BB.
Please insure that validity is honourably advised when selling or passing your ticket on.
For an additional 1 Year extension there will be a charge €50
A no show or late arrival will invalidate and cancel your ticket.
For pregnancy or medical extension there will be no charge subject to the approval of BB and presentation of
medical certificate.
BB have a €1.875.000 passenger insurance and third party liability cover.